Authorized Assistant’s Nook: Please Respect Our Time

The common authorized assistant works for 2 or three attorneys. Amongst different issues, our job description contains drafting/modifying/formatting/reviewing paperwork, acquiring data from numerous sources, disseminating documentation to all required events, electronically submitting paperwork with the courtroom, realizing native/state/federal courtroom guidelines, sustaining/organizing shopper information, scheduling appointments/hearings/depositions and interfacing with purchasers. In smaller companies, it is common that authorized assistants put on extra hats akin to receptionist, bookkeeper, workplace supervisor, advertising and marketing supervisor and numerous extra. Our days are spent continually evaluating the place in our precedence record every new process must fall and conducting these duties accordingly. To say we’re loopy busy is a big understatement.

Regardless of all of our duties, purchasers are inclined to take our time without any consideration in a wide range of methods with out realizing how disrespectful such an perspective could be. Following are my private prime 5 (in no explicit order):

Pointless Chatting
Purchasers get pleasure from chatting about issues unrelated to their case through electronic mail, on the cellphone and in particular person; nevertheless, we’re not your good friend or counselor. Whereas some degree of chatting is suitable, even mandatory, to take care of a pleasant working relationship, there are various circumstances the place it interferes with our job efficiency. Idle chatter lasting longer than a few minutes is a waste of our time, which we by no means have sufficient of. Asking for our recommendation/opinions in your private points and/or using us as your sounding board is inappropriate. Save all that in your BFF or therapist.
Being Unresponsive
After we ask you for added data or documentation, it is as a result of we want it to maneuver your case ahead. Forcing us to repeatedly chase you all the way down to receive data or documentation is irritating and a waste of our time. The earlier you get us what we want, the earlier we are able to get your matter resolved.
Being Unprepared and/or Disorganized
Full any mandatory varieties earlier than arriving at your appointment with us. Do not deliver us bins of paperwork that’s espresso stained and disorganized. Evaluate any paperwork you are coming in to signal earlier than you arrive so you will get any revisions made or questions answered forward of time. If a notary is required, they are going to want your identification – make certain to deliver it with you. Assist us be extra environment friendly – your pockets will thanks.
Complaining and/or Being Impolite
Do not gripe at us about your legal professional, case or listening to disposition. Watch your language and tone. Do not name us and/or your legal professional names. DO NOT YELL. Want I say extra?
Unreasonable Expectations
Yours is just not the one case we’re engaged on. We do take lunch. Calling us a number of instances per day for a similar cause will solely infuriate us. We’ll name/electronic mail you again as quickly as we’re capable of. Do not name us simply earlier than our workplace closes and count on us to drop the whole lot to deal with one thing for you – significantly if it means we must forego our private plans and keep late to perform it.
Remember the fact that we do not like dropping both – we’ll do our greatest for you. You may have positioned your belief in our regulation agency for a cause. Allow us to, and assist us, do our job. Respect is a two-way road and slightly frequent courtesy goes a great distance. Some gratitude would not damage both.